Disabled man on mobility scooter banned from Glasgow post office ‘tempted to crawl in to make a point’

Raymond Brown, 47, who has spina bifida and cannot walk, was banned from the West Nile Street branch after being told only three-wheeled vehicles are allowed.

A disabled man was banned from his local Post Office – after staff told him his mobility scooter was not allowed inside.

Raymond Brown, 47, claimed two women in Glasgow’s West Nile Street branch said only three-wheeled vehicles were permitted.

But when he explained his four-wheeled scooter was a pavement model – as opposed to one for use on roads – they refused to budge.

Raymond, who has had spina bifida since birth and cannot walk, said: “I was very angry and upset.

“If it was a road scooter, I would need to have a tax disc and insurance.

“I was tempted to leave my scooter outside in the street and crawl in on my hands and knees at lunchtime just to make a point.”

Raymond had travelled from his home in the city’s west end to the Post Office last Wednesday afternoon to buy a padlock.

A member of staff immediately offered him assistance – but then told him his scooter breached regulations. By the time Raymond reached the self-service checkout, a second member of staff appeared and reiterated the branch’s position.

Both told him it was a health and safety issue and the guidelines had been drafted by head office.

Raymond added: “They said I wasn’t allowed in the store because it was a four-wheeled scooter. I was effectively banned.

“Wherever I go, people accommodate me, from Morrisons to House of Fraser. It is the only shop in Glasgow that has banned me.”

Raymond said he wanted to lodge a formal complaint and was handed a leaflet with a phone number on it but has been unable to get through.

Asked what his message to the branch would be, Raymond said: “Stop discriminating against disabled people.

“Discrimination is not acceptable. I am doing this in support of all disabled people and hopefully my experience will force a review of this policy.”

The Post Office said its policy had been put in place following a number of ‘near misses’.

A spokeswoman said: “We were sorry to hear of the customer’s concerns regarding the service provided at our branch in West Nile Street.

“The branch team were correct to suggest that there are limitations on the types of mobility scooters which can enter the counter areas of our branches.

“Unfortunately, there have been a number of incidents and near misses in some branches.

“As a result only Compact Scooters may be used to visit the counter area.

“We do not normally allow mobility scooters of a larger size, which are not designed for indoor use, into this area.

“This includes Class 2 (Pavement) and Class 3 (Road) scooters.

“In this case and others we always make every effort to provide customers with the service they require away from the counter area.”

Source: http://www.dailyrecord.co.uk/news/scottish-news/disabled-man-scooter-banned-glasgow-10476733

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