AMBULANCE trust bosses are investigating after a disabled woman was left stranded on her hallway floor for more than seven hours.
Jackie Webb, who suffers from a condition called crumbling spine, was eventually rescued by her brother-in-law who drove 70 miles from Dagenham as no paramedics were available.
The 50-year-old said: “It was a nightmare.
“I had been to hospital in London for an MRI scan for my back.
“When I got home I got near to the door and I said to my sister who was with me, ‘my legs are going to go’.
“Then I just went down.
“Somehow I managed to crawl into my hallway – I have no idea how I did it and managed to phone for an ambulance.
“They told me I was not priority and the wait could be up to four hours.”
Another two more calls to the service were lodged before brother-in-law Terry Steele arrived from Dagenham to help her back to her feet at her home in Colchester Road, Elmstead Market last Thursday.
She said: “It was a struggle for him to get me up but he managed to do it somehow.
“My sister would never have been able to get me up properly.
“I know they are busy but I was on the floor for seven-and-half hours.
“All I was asking was for ten minutes for someone to check me over and make sure I was alright.
“I’ve got no idea what caused the fall, whether it was a long car journey and my legs were just wobbly but it has happened before.
“I am covered in bruises and am a bit battered but fortunately I am alright.
“My condition is something I have been living with since I was a child, but was only diagnosed 15 years ago.
“Being in that position for so long made me so uncomfortable.”
A spokesman for the East of England Ambulance Service Trust said they were aware of the issue.
He said: “We’d like to apologise for any distress caused.
“We are fully aware of their case and are fully investigating. We will be reporting back the findings of our investigation in due course.”