Almost a THIRD of PIP disability assessments are ‘not up to scratch’

Data shows the shocking full story behind the official figure that 95% of reports are “acceptable”

Almost a third of assessments for the PIP disability benefit are not fully up to scratch, figures reveal.

The data shows the shocking full story behind the official figure that 95% of reports are “acceptable”.

Atos and Capita have a target for 3% or fewer of their reports to be ranked “unacceptable” – and currently it is around 5%.

But figures handed to MPs show thousands more “acceptable” reports still had to be amended or prompted staff feedback.

Atos, for example, said 5% of its reports were “unacceptable” between March and December 2017.

But a further 10% were “acceptable with amendments”, and 15% were “acceptable with feedback” – meaning there was “learning required” for the assessor.

That left just 70% of Atos reports that were graded acceptable without any changes or feedback.

In the same period, Capita said just 6% of its reports were unacceptable. But a further 15% were acceptable with amendments and 13% had learning required.

That meant 66% of Capita reports were graded acceptable without any amendments or feedback.

An Atos spokesman stressed that “acceptable with amendments” still meant a report was acceptable.

He said: “Around 95% of our assessments are deemed to have achieved the required acceptable quality standards according to the published DWP criteria.”

But Frank Field, chairman of the Commons Work and Pensions Committee, said: “These figures won’t be ‘acceptable’ at all to vulnerable claimants who have had cuts to their income – and been pushed to the brink of destitution.”

Neither Atos nor Capita have ever met the target of 3% of reports being “unacceptable”. The figures were provided to Mr Field’s committee by the Department for Work and Pensions.

A DWP spokeswoman said: “We expect the highest standards from our assessment providers, and we work closely with them to ensure that all claimants receive objective, accurate and high quality assessments.”


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1 Comment

  1. My medicine was done bye Atos and according to the person I am fit for work but she did not take no nothing in to account what my doctors had said about me and I was told bye her that I did not need all the tables I was taken she was not the right to do that she could have killed me if I was to do as she had is wrong with that plus my career sent a letter to the MP T May and say did not answer it.

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