Data shows the shocking full story behind the official figure that 95% of reports are “acceptable”
Almost a third of assessments for the PIP disability benefit are not fully up to scratch, figures reveal.
The data shows the shocking full story behind the official figure that 95% of reports are “acceptable”.
Atos and Capita have a target for 3% or fewer of their reports to be ranked “unacceptable” – and currently it is around 5%.
But figures handed to MPs show thousands more “acceptable” reports still had to be amended or prompted staff feedback.
Atos, for example, said 5% of its reports were “unacceptable” between March and December 2017.
But a further 10% were “acceptable with amendments”, and 15% were “acceptable with feedback” – meaning there was “learning required” for the assessor.
That left just 70% of Atos reports that were graded acceptable without any changes or feedback.
In the same period, Capita said just 6% of its reports were unacceptable. But a further 15% were acceptable with amendments and 13% had learning required.
That meant 66% of Capita reports were graded acceptable without any amendments or feedback.
An Atos spokesman stressed that “acceptable with amendments” still meant a report was acceptable.
He said: “Around 95% of our assessments are deemed to have achieved the required acceptable quality standards according to the published DWP criteria.”
But Frank Field, chairman of the Commons Work and Pensions Committee, said: “These figures won’t be ‘acceptable’ at all to vulnerable claimants who have had cuts to their income – and been pushed to the brink of destitution.”
Neither Atos nor Capita have ever met the target of 3% of reports being “unacceptable”. The figures were provided to Mr Field’s committee by the Department for Work and Pensions.
A DWP spokeswoman said: “We expect the highest standards from our assessment providers, and we work closely with them to ensure that all claimants receive objective, accurate and high quality assessments.”